Frequently Asked Leak Testing Questions
Watch answers to your FAQs from our leak testing experts.
If you have a general question, contact our leak testing specialists 8:00 AM – 4:30 PM CST using the Service Hotline: 1 (800) 325-8717.
If you are having an issue after hours with your leak testing machine functionality, ALPS Inspection offers friendly, helpful staff 24/7, also on the Service Hotline.
If you notice that your leak testing machine is rejecting too many containers or all containers, there are several simple things you can do to determine the cause of the issue.
Review the HMI to see the description of the reject. Using the information in the HMI description, refer to your manual to determine why the reject is occurring. Your manual will classify why the containers are being rejected and provide detailed descriptions as to why the failure is occurring. It also provides information about how to address the failure. If, after reviewing the manual, you still require further assistance or support, contact our leak testing specialists 8:00 AM – 4:30 PM CST using the Service Hotline: 1 (800) 325-8717.
While this is a broad range question, your HMI can help. Review the HMI and see if there is an alarm. Click to view the alarm in the HMI or read in your manual.
Your next step is to review the ‘Status’ message. The status message offers information that can further assist you in whatever issue may be causing your machine to fail or not run.
Every new ALPS Inspection leak testing machine shipment includes a manual with the preventive maintenance schedule inside.
If you cannot locate your original manual, contact the ALPS Inspection team, so we can email you a free copy of your manual or send a replacement physical copy.
If you find yourself in need of a replacement part, simply contact the ALPS Inspection team.
When you reach out to our team, be sure to have the serial number of your machine. It is also helpful to provide us with a photo or detailed description of what you are looking to replace. We can then determine the replacement part required or if another similar part is available to support your machine.
Yes, you can! Contact our service team at 1 (800) 325-8717 to schedule your required maintenance. This visit includes an annual audit where our team will ensure your machine is at optimal performance.
We also offer ALPS Peak Service Training™ as your comprehensive certification course, good for three years, for maintenance and operations staff. To learn more, click here.